@book{9783732910694,
  title = {Mikroprozesse der Bediensituation},
  author = {Harald Schenda},
  publisher = {Frank \& Timme},
  year = {2024},
  edition = {1},
  series = {Wissenskommunikation / Knowledge Communication AMP},
  volume = {2},
  url = {https://www.frank-timme.de/en/programme/product/mikroprozesse\_der\_bediensituation}
}